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Policy

Messaging Policy

Anti-spam, opt-in, and opt-out rules for WhatsApp messaging.

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Messaging Policy

This policy applies to messaging via WhatsApp Cloud API or other integrated messaging channels.

Core Principles

Messages may only be sent to contacts who have provided consent (opt-in).
Every message must include a way to stop receiving messages (opt-out), such as the keyword STOP.
Sending must follow daily limits and safe intervals to maintain quality.

Message Templates and Content

Message templates must match platform categories and approvals.
Content must not be misleading, coercive, or contain spam.

Contact Management

Maintain proof of contact consent.
Consistently remove or mark contacts as opt-out.
Do not resend messages to contacts who have opted out.

Audit and Monitoring

Gigaviz may monitor to ensure compliance and service quality. Violations may result in feature restrictions.